Senior Manager Customer Success

Position Summary

We are looking for a highly motivated and entrepreneurial Senior Manager, Customer Success to drive adoption, engagement, and growth across our existing portfolio of B2B partners. Reporting to the VP/GM of the Cashout business, you will serve as the primary relationship owner for partner companies, ensuring EarnIn's products are deeply embedded and delivering measurable value.

This role is ideal for someone who thrives in a dynamic, fast-moving environment and enjoys wearing multiple hats. You'll take ownership across customer success, partner marketing, and selective sales enablement to deepen EarnIn's impact and presence within our existing portfolio. It's a high-visibility position that rewards initiative, creativity, and a bias toward action.

The salary range for this full-time position is $120,000 to $150,000 + equity + benefits. Our salary ranges are determined by role, level, and location.

This is a remote role, with the flexibility to collaborate virtually across teams and time zones.

What You'll Do:

Manage and Grow Partner Relationships

• Own and manage EarnIn's B2B portfolio of existing Employer partners , ensuring high levels of satisfaction, adoption, and measurable partner value.
• Identify opportunities to expand EarnIn usage within existing partners through new product adoption, engagement campaigns, and cross-functional collaboration.
• Act as a trusted advisor to HR, Benefits, and Payroll leaders, helping them improve employee financial wellness through EarnIn.

Drive Growth and Adoption

• Act as the voice of the partner, gathering insights and advocating for their needs with Product, Operations, and Marketing teams.
• Drive marketing initiatives within existing portfolio companies (for example, co-branded campaigns, internal awareness efforts, partner enablement materials) to boost EarnIn awareness and usage.
• Support monthly and quarterly business reviews with partners and develop success stories that highlight EarnIn's value.
• Drive the growth of the business by engaging with prospective partners.

Build for Scale

• Contribute to the evolution of our customer success playbooks, tools, and metrics to create scalable, repeatable engagement models.
• Collaborate with Finance, Product, and Data teams to track partner performance, forecast adoption trends, and identify opportunities for improvement.
• Operate with a hands-on, experimental mindset, testing new strategies to drive usage and retention, then standardizing what works into replicable processes.
• Serve as a cultural ambassador internally and externally, fostering strong relationships and modeling EarnIn's values of empathy, agility, and impact.

What We're Looking For:

• 5+ years of strong customer success or partner management experience, preferably in fintech, HR tech, or SaaS environments.
• Demonstrated success managing enterprise or mid-market relationships that drive measurable adoption and business outcomes.
• Excellent communication, relationship-building, and storytelling skills.
• Comfort with ambiguity and a bias toward action—someone who can build and execute with limited resourcing or defined processes.
• Strong analytical and problem-solving skills, with the ability to interpret data and translate insights into clear recommendations.
• Experience wearing multiple hats, including success, light marketing, and growth enablement.
• Proven ability to work cross-functionally and influence outcomes across product, marketing, and operations.
• Strong organizational and prioritization skills.
• Bachelor's degree required; MBA or advanced degree a plus.
• Start-up or fast-paced environment experience is highly preferred.